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SCR - MIP Cloud Screen Appears Blank After MFA Code Is Entered

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SCR - MIP Cloud Screen Appears Blank After MFA Code Is EnteredDavid_CurryWed, 06/21/2023 - 12:41
Symptom

After entering the MFA Code in MIP Cloud the screen appears blank

Cause

The browser has  Pop Up Blocker enabled

Resolution

Either allow the Pop Up Blocker for specific sites or disable the browser Popup Blocker

 

Steps to disable Pop up Blocker, by browser

Microsoft Edge:

1. Select the ellipsis (three dots) at the top>right of the browser

2. Select Cookies and site permissions under Settings

3. Scroll down then select Pop-ups and redirects

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4. Disable Pop ups by moving the slide to the left or select Add and Allow for specific sites

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Chrome:

1. Select ellipsis in the top>right corner of the browser

2. Select Privacy and security on the left under Settings

3. Select Site settings

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4. Scroll to the bottom and locate Pop-us and redirects

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5. Select the arrow

6. Select Sites can send pop-ups and use redirects

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Safari:

1. Open Safari

2. From the menu bar, select Safari>Settings

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3. Select Website in the Settings window

4. Scroll down to the bottom and select Pop-up Windows

5. Either update to Allow for specific website or you can update When visiting other website to Allow

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Article Type
Product Issue
Product Line
MIP Fund Accounting
MIP Cloud/Login.abilaonline.com
Product Module/Feature
Settings
Setup and Configuration
Technical
Technical Issues
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