Symptom:
When attempting to login to www.abilaonline.com the message:
RemoteApp Disconnected:
Your computer can’t connect to the remote computer because an error occurred on the remote computer that you want to connect to. Contact your network administrator for assistance.
Cause:
If you are using Avast anti-virus, an exception has not been added
OROn the computer, you are using to connect to www.abilaonline.com your ‘Network security: LAN Manager authentication level’ needs to be updated.
Resolution:
If you are using Avast anti-virus, please speak with your IT team about adding an exception to allow you to access the Abila Online Hosted Environment. You may need to add an exception for RDP.
For a technical explanation from Microsoft about the reason for the change please refer to this Microsoft article for additional information:
https://support.microsoft.com/en-us/help/2793313/security-guidance-for-ntlmv1-and-lm-network-authentication
To update ‘Network security: LAN Manager authentication level’:
1. In the Search field type in gpedit.msc
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2. Go to: Computer Configuration>Windows Settings>Security Settings>Local Policies>Security Options
3. Locate Network security: LAN Manager Authentication Level
4. Right click and select Properties
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5. Select ‘Send NTMLv2 response only’
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6. Select Apply>OK
7. Close all windows and try logging into www.abilaonline.com
Article Type:
Product Issue
Product Module/Feature:
Administration
Connections
Hosting Database Management
Hosting User Administration
Settings
Product Line:
Abila MIP Fund Accounting
Abila Grant Management
Abila Fundraising 50
Abila Nonprofit Online