Symptom:
The abilaonline.com hosting logs me out unexpectedly.
Cause:
Either you have selected the Public option when you logged into abilaonline.com which logs you out after 20 minutes or you have Group Policy settings that are disconnecting the Remote Desktop (RDP) session on your network earlier than our default settings. If you are kicked out after 4 hours of being idle, you have chosen the Private option in the login screen of abilaonline.com and it is our settings on our servers to save system resources.
Resolution:
Scenario 1:
When logging into abilaonline.com, you can select one of two options. Each option will disconnect you after a certain number of minutes of being idle. For more information on each option, please click the show explanation link. If you do not select the Private option, you will be defaulted to the Public at login.
1. Public or shared computer (20-minute timeout)
Select this option if you use Abila Nonprofit Online on a public computer, like a hotel or library. Your session will time out after 20 minutes of inactivity. Be sure to log off when you have finished using Abila Nonprofit Online and close all windows to end your session.
2. Private computer (4-hour timeout)
Select this option if you are the only person who uses this computer, like at home or work. Your session will time out after 4 hours of inactivity.
Scenario 2:
Note: Configuring Group Policies is outside the scope of you Abila M&S agreement. The following solution has been provided as a courtesy to our Fund Accounting customers. Please contact you Abila Business Partner or your local IT consultant for assistance in maintaining or troubleshooting your Group Policy settings or you can just review the settings by following these steps:
Go to Start and type MMC.exe and press Enter on your keyboard.
Go to File>Add/Remove Snap-in...
Select Group Policy Object on the left and click Add>
A 'Select Group Policy Object" screen will come up, just click Finish
Click OK
Expand Local Computer Policy>Computer Configuration>Administration Templates>Windows Components>Remote Desktop Services>Remote Desktop Session> and click Session Time Limits
In here, on the right, if any of these have a State of anything other than Not configured, they would be the cause.
If IT changes these setting to Not configured, you should no longer be kicked out unless you are idle for 20 minutes or 4 hours depending on your selection when logging in.
