Answer:
Answer: There has been some significant progress on the login issues for our knowledge base and forums. Here’s where we are:
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So in summary, you may now log in again (from kb.abila.com) and fully utilize the knowledge base and MIP/FR forums. Please ignore the “Access denied” message. The team will continue working on the remaining issues.
We apologize for the inconvenience that these login issues may have caused you. Thank you for your patience as we worked to fix the primary issue and as we continue to work to resolve the remaining issues.
- If you go to kb.abila.com and click the Log In button, you can now log in again, but you will receive a false “Access denied” message. If you click on “Knowledge Base” on the bread crumbs (highlighted below) OR if you navigate back to the knowledge base through the menus, everything works as expected.
- If you go to forum.abila.com and click the Log In button, you will receive the error message below without being prompted to enter your email and password. You can still get to the forums, though. You will need to first log in at kb.abila.com. You will get the false “Access denied” message described above, but you may then navigate to forum.abila.com, and everything works as expected.
So in summary, you may now log in again (from kb.abila.com) and fully utilize the knowledge base and MIP/FR forums. Please ignore the “Access denied” message. The team will continue working on the remaining issues.
We apologize for the inconvenience that these login issues may have caused you. Thank you for your patience as we worked to fix the primary issue and as we continue to work to resolve the remaining issues.