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Is the email notice about my Private Cloud password expiring, legitimate?

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Answer: 

Yes, this is a new feature we are rolling out to our Private Cloud users as of August, 2016.  You will continue to receive these email notices until your password has been updated via the instructions in the notification email.

The content of the email is as follows:

Dear Private Cloud User,
For security purposes your Abila Private Cloud Password (for access to the MIP Fund Accounting and Fundraising 50 products) must be changed every 6 months.
Our records indicate that your password will expire in 14 days.

To change your password, access the standard Abila Online login screen. Just below the password field is a Forgot Password link.

Accessing this link will open a Password Manager welcome screen with the following options:

* Security Questions
* Reset Password
* Unlock Account
* Change Password

In order to Reset, Unlock or Change your password you must FIRST complete the Security Questions section, if you have not previously done so. As long as you know your most recent password, you will be able to complete the Security Questions. Once these are complete, those Questions give you access to the other options.

Please take a few minutes now to establish your Password Manager access which will grant you 24/7 access to your account and password options.
Thank you,
The Abila Private Cloud Team

Please do not reply to this email, as this mailbox is not monitored. If further assistance is required please contact Abila support through the normal channels, i.e. phone, web ticket or chat. To ensure the validity of this email message, please access the Abila.com support website and search for article number: 17321 

 

Required Tags

Article Type: 
Product Info
Product Line: 
Abila MIP Fund Accounting
Abila Fundraising 50
Product Module/Feature: 
Administration

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