Answer:
These are a few of the causes and solutions for connectivity error messages. There may be other reasons as to why you are experiencing connectivity issues, some of which may fall outside the scope of support. Please review the material below before contacting Abila Customer Support.
Symptom 1:
Login Error Received: NpsSMOError – Login failed for user ‘NpsAdmin’ when launching MIP Fund Accounting workstation.
Resolution:
Uninstall the MIP workstation via MIP Share>Setup>Uninstall (located on your MIP server).
Then at the workstation, navigate to Add/Remove programs or Programs and Features. Locate and uninstall the Microsoft Management Objects and System CLR Types
These are files that were delivered during the previous workstation installation to facilitate SQL connectivity. *These may vary based on your version of SQL at the server*
Reinstall the workstation: Access Start>Run>type the following command substituting your MIP server name: \\servername\MIP Share\Setup
Double click on Setup.exe - proceed through the installation prompt
Once the workstation is re-installed, you should be able to log in without issue.
Symptom 2:
Login Error Received: NpsSMOError – Error:26 received when launching MIP Fund Accounting workstation.
Resolution:
This is due to the Windows Firewall settings. Please refer to KB #5156 on how to set up the Firewall Exceptions.
Once the firewall exceptions are configured, you should be able to log in without issue.
Symptom 3:
Login Error Received: NpsSMOError – Error: 28 when launching the MIP Fund Accounting workstation.
Resolution:
This is due to a faulty configuration of Named Pipes. Please refer to KB #901 on how to configure Named Pipes.
Once the Named Pipes are configured, you should be able to log in without issue.
Symptom 4:
Login Error Received: NpsSMOError – Error: 4 upon launch of MIP Fund Accounting workstation.
